Autobody FAQs

Do you offer a warranty on your work?

Yes, we offer a lifetime warranty on our auto body and collision repairs.

Do I have to go the auto body repair facility that my insurance suggests?

You have the right to choose the place where you have your vehicle fixed. Your insurance is obligated to work with the auto body shop of your choice.

How do I know you will accept my insurance?

We work with ALL insurance companies.

Do I need more than one estimate?

No, you do not need more than one estimate. If your insurance provides you with an estimate, that is all you need.

Do you offer a shuttle service?

Yes, we offer a shuttle service to our customers as needed. Please ask us about this service if it is something you are needing.

What if I need a rental car while my car is being fixed?

We will happily direct you to Enterprise Rental Car. Their phone number is (541) 772-1200.

Will you update me to let me know when my car will be fixed?

Yes, our customer service representatives will contact you on a daily basis to update you. They can call, text, or email you depending on how you would like to be contacted.

How long will my repairs take?

The length of time depends on the repair. We will give you an estimate after we access your car.

Do you offer Express 1 to 3 day repairs?

Yes, we offer 1 to 3 day repairs. However, your vehicle has to qualify for it, and we determine if your car qualifies by the scope and size of the repair needed for your vehicle.

Is Lithia Body & Paint of Medford certified by a manufacturer?

Yes, we are a certified by Nissan, Ford, Chrysler, and GM.

What does the repair process entail?

There are 10 steps included in our repair process at Lithia Body and Paint of Medford. Below is an abbreviated version of the repair process:

Step 1. Evaluate vehicle, identify repair needs, prepare estimate, and contact insurance company to file claim if needed.

Step 2. Confirm insurance coverage, review payment policy, schedule repairs, present repair order for your confirmation, and submit our estimate to your insurance company for approval if needed.

Step 3. Obtain repair parts

Step 4. Begin Auto Body Repairs

We start disassembling the damaged parts. If we find additional damage, we will notify you and provide a written supplement.

Step 5. All damaged parts are replaced or repaired. Vehicle inspection will follow.

Step 6. We prepare your vehicle for painting. Cleaning, Sanding, Priming, Sealing, and Masking are a part of this step.

Step 7. New paint is mixed with your vehicles existing color. We then apply multiple coats to the repaired area of your vehicle and follow up with clear coats that add gloss and protection to your vehicle.

Step 8. We assemble the final parts, and we carefully inspect your car to ensure your vehicle’s repairs meet our high standards. Your vehicle is also cleaned.

Step 9: We contact you to give you an update on the repairs for your car after they are completed, and we schedule a time for you to pick up your car.

Step 10: In the final step, we meet with you to discuss the repairs and finalize paperwork and payment. We ensure all your questions are answered.

For a more in-depth look at our repair process, please go to the HOME page and click on the button that reads, “Our Repair Process.” This link will direct you to our repair process flyer.

What is a Supplement?

A Supplement is typically an estimate for hidden or additional damage that we didn’t know about during the initial estimate. Supplements are very common. If we find additional damage, we will notify you and your insurance company.

Would I be able to finance my deductible?

We have a financing available that customers can apply for if they are interested. If they are approved for financing, they can pay their deductible through payments within the specific financing terms.